Shipping + Returns
At SlumberLuxe, we're all about delivering sweet dreams as quickly and smoothly as possible. Here’s the lowdown on our shipping policies:
Shipping Policies
- Speedy Dispatch: All orders ship out from our Charleston warehouse within 24 hours (excluding weekends and public holidays). Place your order on a Friday night? No worries, it’ll be on its way first thing Monday morning.
- Track Your Order: We'll send you an email with tracking information as soon as your order is on the move.
- International Orders: If you’re ordering from outside the USA, please note that you’ll be responsible for any local duties and taxes. We’re not liable for additional import fees or delays.
Returns
We want you to be over the moon with your SlumberLuxe purchase, but if not, we’ve got you covered.
Return Policies
- Hassle-Free Returns: We’re happy to offer a full refund or exchange on any unopened items within 30 days of purchase.
- Contact Us: Shoot us an email at hello@slumberluxeco.com to get the return address (SC, USA).
- Conditions: Items opened to try for size but are unused, clean, and returned in their original packaging, can be exchanged for another product or storecredit. Take care when opening!
- Due to the nature of our products, we recommend double checking sizing before ordering, email hello@slumberluxeco.com for help.
Return Shipping Charges: You’re responsible for return shipping costs and materials unless the product is faulty. In that case, we’ve got your back.
We do not accept returns based on concerns regarding infant hair loss. We assert that our products are designed to reduce hair loss and foster re-growth, though it is important to recognize that variables such as time and individual factors may influence the outcomes.